TERMS OF CANCELLATION AND RETURN 

 

CONSUMER RIGHTS - TERMS OF WITHDRAWAL - CANCELLATION AND RETURN

GENERAL:

1. In the event that you electronically place an order via the website that you are using, you are considered to have agreed to the preliminary information form and distance sales contract that is presented to you.

2. For the sales and delivery of the products that they purchase, the Buyers shall be subject to the provisions of the Consumer Protection Law numbered 6502 and the Distance Contracts Regulation (RG:27.11.2014/29188) as well as the other applicable laws. 

3. Each purchased product shall be delivered to the person and/or institution that the buyer has indicated, provided no to exceed the legal duration of 30 days. If the product is not delivered within this duration, the Buyers can terminate the contract. 

4. The purchased product must be delivered complete and conforming to the properties stated in the order, and along with the documents such as warranty deeds and manuals, if any. 

5. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days after finding out about it.  And the total cost must be refunded to the Buyer within 14 days. 

IF THE COST OF THE PURCHASED PRODUCT IS NOT PAID: 

6. In the event that the Buyer does not pay the cost of the product that he/she purchases or cancels it in the bank records, the Seller’s obligation to deliver the product shall end.

SHOPPING PERFORMED WITH UNAUTHORIZED CREDIT CARD USE:

7. In the event that it is discovered that the credit card that the buyer used to make the payment was wrongfully used by unauthorized persons after the delivery of the product and that the cost of the product that is sold is not paid to the Seller by the relevant bank or financing institution, the Buyer shall be obliged to send the product back to the SELLER within 3 days, with the transportation expenses to be borne by the SELLER. 

IF THE PRODUCT CANNOT BE DELIVERED IN TIME DUE TO UNFORESEEN REASONS: 

8. If force majeure that the Seller is unable to foresee occurs and the product cannot be delivered in time, it shall be reported to the Buyer. The Buyer can demand the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the elimination of the obstacle. If the Buyer cancels his/her order; in the event that the payment was made in cash, then this cost shall be paid to him/her in cash within 14 days after the cancellation. In the event that the Buyer made the payment with a credit card and cancels it, the product cost shall be refunded to the bank within 14 days following this cancellation as well, however, it is likely for the bank to transfer it to the buyer’s account within 2 - 3 weeks. 

BUYER’S OBLIGATION TO CHECK THE PRODUCT: 

9. The Buyer shall inspect the contract goods/service before receiving it; and shall not receive damaged and defective goods/services such as crushed, broken, torn packages, etc. from the cargo company. It shall be considered that the goods/service that is received is damage-free and intact. The BUYER must carefully protect the goods/service after Delivery. If the right of withdrawal is to be used, the goods/service must not be used. The Invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

10. The BUYER can reject the goods and use the right to withdraw from the contract without taking on any legal or penal responsibilities, provided that he/she notifies the SELLER with the contact information below within 7 (seven) days following the date when the product that he/she has purchased was delivered to him/her or the person/institution at the address that he/she has indicated, however, the products with the nonreturnable product status within the framework of the provisions in article 6 of the preliminary information form are outside of the scope of withdrawal.

SELLER’S CONTACT INFORMATION TO MAKE RIGHT OF WITHDRAWAL NOTIFICATION:

VIENTEX International
E-MAIL: [email protected]
PHONE: +90 (212) 512 67 79

DURATION OF THE RIGHT OF WITHDRAWAL:

11. If the Buyer is purchasing a service, the 7-day duration begins as of the date when the contract is signed. Before the expiration of the right of withdrawal, the right of withdrawal cannot be used in the service contracts where the service started to be used upon the consumer’s approval. 

12. The expenses from the use of the right of withdrawal belong to the SELLER.

13. It is essential that the SELLER is notified in writing via registered mail, fax, or e-mail within the 7-day (seven) duration to use the right of withdrawal, and that the product is within the framework of the provisions of the “Products of which the Right of Withdrawal  Cannot Be Used” as determined in this contract and is unused. 

USING THE RIGHT OF WITHDRAWAL: 

14. The invoice (If the invoice of the product that is desired to be returned is corporate, it should be sent along with the return invoice that the institution has issued while returning. In the event that the order returns whose invoice is issued in the name of corporations, they shall not be completed unless a RETURN INVOICE is issued.) of the product that is delivered to the 3rd party or the BUYER, the return form, the box of the products to be returned, and its standard accessories, if any, should be delivered together, completely and damage-free.

TERMS FOR RETURN:

15. The SELLER shall be obliged to return the total amount and the documents that bind the BUYER to the BUYER within a duration of 14 days at the latest after receiving the cancellation notification and to accept the return of the goods within a duration of 7 days.

16. In the event that there is a decrease in the value of the goods or the return becomes impossible because of a reason that stems from the BUYER’s fault, the BUYER shall be to compensate for the SELLER’s damages at the rate of his/her fault. However, the BUYER shall not be responsible for the changes and deteriorations that occur due to the duly usage of the goods or the product within the duration of the right of withdrawal. 

17. In the event that the campaign organized by the SELLER is below the limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign shall be cancelled.

PRODUCTS OF WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED 

18. The products that are prepared in line with the request or explicit personal needs of the BUYER and that are not available to be returned, and that are included in article 6 of the preliminary information form are at the product status where the right of withdrawal cannot be used.

DEFAULT AND LEGAL CONSEQUENCES

 

19. In the event that the BUYER is in default when he/she performs the payment transactions with a credit card, he/she agrees, declares, and undertakes that he/she shall pay interest within the credit card agreement between the card owner bank and himself/herself and that he/she shall be responsible toward the bank. In this case, the relevant bank may resort to legal remedies; may demand the incurring expenses and attorney fees from the BUYER, and in the event that the BUYER is at default to his/her debt, the BUYER agrees to pay the damages and losses suffered by the SELLER due to the delayed fulfillment of the debt.